Support – Psychic Mel

Last updated: February 2025

We want you to have a smooth experience with the Psychic Mel app. If you need help, please get in touch using the details below.

Contact us

For app support, technical issues, account questions or feedback, please email:

Email: [email protected]

We aim to respond to support enquiries within a few business days. Please include a brief description of your issue and, if relevant, your device type and app version so we can help you more quickly.

What we can help with

Account and profile – signing in, updating your details, or account access issues.
App behaviour – crashes, errors, or features not working as expected.
Credits and readings – questions about how credits work, or problems with saving or viewing readings.
Privacy and data – requests about your personal data (e.g. access, correction or deletion). For formal data protection requests you may also contact [email protected].
General feedback – suggestions or comments about the app.

Purchases and refunds

In-app purchases (credit packs, etc.) are processed by Apple (App Store) or Google (Play Store). Refunds and subscription cancellations are handled by the store through which you made the purchase. Please use the store’s own tools (e.g. “Report a Problem” in the App Store, or Google Play order help). We cannot process refunds directly, but we can help with questions about your credit balance or purchase history within the app.

Before you contact us

You may find it helpful to:

Check that your app is up to date (App Store or Play Store).
Restart the app or your device if something is not loading.
Confirm you have a stable internet connection for features that require it.

Other enquiries

For legal or terms-related questions, see Terms of Use and contact [email protected]. For privacy and data protection, see our Privacy Policy.